Frequently Asked Questions

  1. WHERE DOES SUE LIVE?

    Sue lives in Cowichan bay, near Duncan, British Columbia along side the Cowichan River. Her home and studio overlook the scenic estuary where river meets ocean. If you would like directions Email us!

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  2. IS SUE FIRST NATIONS? WAS SHE ALWAYS CANADIAN?

    No. Sue was born and educated in Britain (Colchester, Essex) and married a canadian, she immigrated to canada not long after and fell in love with this beautuful country, its landscapes, history, animals, and people.

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  3. WHEN WILL MY ORDER BE SHIPPED? SHIPPING METHODS? WHEN WILL IT ARRIVE?

    If your order was placed Monday thru Thursday it will be shipped the same day or the day after UNLESS your item is not in stock or needs to be framed. If your order was placed after Friday after 11:00 am PST your order will be shipped on Monday. You will receive a confirmation email once your order has been shipped.

    The shipping of Original artwork requires both extra insurance and special packing. For information on the different shipping methods contact us via email at:- Sue@suecoleman.ca. Include your name and address and the title of the artwork you are interested in, we will then send you the total plus the cost of packing and shipping.

    We ship nearly all our other items via either Canada Post's Expedited Parcel service or Airmail. These services supply us with a tracking number (Larger packages only) and insurance up to $1000.00 per package. Any other services used may not be covered under our return or loss of shipment policies.

    Please be patient and allow the correct number of shipping days before calling us about your package. Regular post allows 1 - 7 working days within Canada, 4 - 12 days to the US.

    International Air and Express Post International 6 - 10 days. International Ground is very risky and will take up to two months with no tracking numbers so we cannot replace anything lost by this shipping method

    We aim to please but if you're are not satisfied with your purchase of a product, please contact us immediately. On all mass produced products such as artcards, Limited Editions and other gift items we have a strict exchange only policy and there will be no cash refunds.

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  4. INTERNATIONAL SHIPPING, HOW MUCH WILL IT BE?

    International shipping has to be calculated individualy so we ask if you are looking to ship your order outside of north america to contact us, preferably before useing paypal. We will weigh and calculate the difference then send you a bill for the correct shipping.

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  5. DO YOU OFFER GIFT CERTIFICATES?

    Yes! But they are done maually ATM. To order one Email us at: Sue@suecoleman.ca

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  6. IS MY PICTURE A LIMITED EDITION? ORIGINAL? ARTCARD? POSTER?

    One of the most asked questions. To answer first look at your piece and look for these features:

    1. Does it have a number (Eg: 22/145)
    2. Is its size bigger than 6"x9" Or close to that (some cards vary 6x8, 7x9, etc)
    3. How many signatures are there?

    We ask these questions every time we get an inquary about identifying a picture, if your piece has no number you either have a poster, an original or an artcard. If its 6x9 or close to that size (image size not framed) it is an art card. If there is only one signature and its larger than 6x9 then it could be an unsigned poster or original (originals are large, usually 14" x 22" on average, posters are smaller but only just).  In some cases we can tell simply by the image (some pieces were made as cards but never printed for example) In any case ask the three questions and compair to the image details found on our web pages and you will have your answer.Return to top

  7. WILL MY CREDIT CARD BE CHARGED?

    Yes, if you use Paypal. Not right away if you send us your card info via email or phone.Your credit card will be not be charged until your order has been shipped. After receiving your credit card information, we will send you an order confirmation via email. We will send you another email to notify you when your order has been shipped and we've charged your credit card.

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  8. WHAT ARE MY PAYMENT OPTIONS?

    You can use our Paypal payment system, Email us, or Phone us (1 250 748 8332)We accept Visa and Mastercard.

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  9. WHAT COUNTRIES DO YOU SHIP TO? WHAT ABOUT DUTIES? WHAT WON'T YOU SHIP?

    We are able to ship via Canada Post and UPS all over the world. Shipping rates vary so please contact us if shipping outside of north america. Duties and taxes which vary by country are the responsibility of the client and we are not able to supply an estimated cost. We do ship framed prints or framed original paintings overseas but only with Plexiglass. Please contact us to discuss having these items shipped.

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  10. WHERE DOES SUE SELL HER ARTWORK?

    Sue sells a large portion of her work from her home/studio. However she also sells through local galleries and at traveling shows.
    Sue Coleman's Studio is located in Duncan, British Columbia and online at www.suecoleman.ca.

    Sue also has several distributers who sell her work to the retail stores and galleries:

    Pacific Music & Art .... Artcards, prints and other paper products.
    The Stitching Studio .... Cross stitch patterns
    Oscardo .... Umbrella's, tote bags, silk scarves, mugs and many other gift items.
    Golden Top .... Ceramic tiles, Glass Plates , Coasters, and magnets, Canvas Pillows & Bags

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  11. WILL SUE AUTOGRAPH MY PURCHASE? IS SUE EVER IN THE STUDIO?

    Sue will autograph her reproductions (lithographs, books, posters, and art cards) during art shows and when you visit the studio. Sue is in her studio throughout the year, but as it is part of her home we ask for a phone call to let us know when you wish to drop in.
    Please give us a call to confirm your visit especially if you wish to meet Sue personally:
    1 (250) 748 8332

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  12. WILL SUE SPEAK TO MY GROUP? TEACH?

    Yes. Sue is available for public speaking or demonstration for groups, retreats, schools and conferences. Please contact the studio if you want more information or to ask if Sue is interested.

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Copyright
All images and website copyright © Sue Coleman. None of the images displayed on Suecoleman.ca may be reproduced in any way without the express written permission of Sue Coleman, to inquire email:Sue@suecoleman.ca
 Web page designed by - Joanne Kimm 2019